CL Service Center Rep II

Jewelers Mutual Group • Neenah, WI

8d

About The Position

The Service Center Representative II evaluates and classifies insurance applications, accepts or rejects applications, provides risk management advice and information, determines final premiums for insurance accounts, and provides timely and courteous customer service.

Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.

As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.

Requirements

• Associates degree OR equivalent job experience.
• Minimum of three years of related experience required in the field of commercial property/casualty insurance
• Must have experience with MS Office suite, especially Word, Excel, and Outlook
• Must be proficient in keyboarding/typing, and capable of navigating multiple systems simultaneously
• Must have Property/Casualty Insurance Agent License from the State of Wisconsin or the ability to obtain it within six (6) months of hire.

Nice To Haves

• Knowledge of insurance, jewelry and the jewelry industry preferred.

Responsibilities

• Service incoming calls and maintaining service levels according to metrics for production, quality and service.
• Communicate with agents, brokers, policyholders, third party vendors and other jewelry industry companies to obtain further information, present premium quotations or explain company underwriting policies within authority and premium payment.
• Responsible for making decisions to accept, reject or modify business for accounts to ensure a profitable book of business. Refer files per letter of authority.
• Recommend adequate limits of insurance, provide loss prevention advice, suggest programs and communicate initiatives, and offer security recommendations/requirements for the financial security of our customers and JM.
• Determine pricing that is commensurate for the exposure and in line with prescribed predictive modeling strategy. Pricing must comply with state regulations and the current JM pricing philosophy and must be well documented.
• Develop and maintain positive relationships with all internal and external partners

Benefits

• 50% charitable gift matching
• paid volunteer time
• performance bonuses
• generous paid time off
• top-tier retirement program with 401(k) matching and additional company contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree