Service Center Manager

FCX Performance • Canton, OH

6d

About The Position

In this position, you will oversee day-to-day operations of one of our service centers while also providing leadership to our team of customer service specialists. This will allow you to showcase not only your administrative and project management skills, but also your coaching and mentoring capabilities. If you relish the idea of serving customers through everything, from hands-on operational duties, to salesmanship and team motivation efforts, and if you have the background we’re looking for, we want to talk with you!

Requirements

• Strong, motivational leader with strong administrative, project management, and mentoring abilities.
• Highly detail-oriented with solid analytical and problem-solving skills.
• Excellent verbal and written communication, interpersonal, and negotiation skills.
• Ability to establish rapport and build solid relationships with service staff and a wide variety of customers.
• 2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter
• High school diploma or GED
• Solid understanding of financial and accounting concepts
• Computer proficiency and the ability to quickly learn our ordering system

Nice To Haves

• Industrial sales / distribution experience
• Service center experience
• ERP / SAP experience

Responsibilities

• Manage service center operations and support our customers and our service team pre-sale, point of sale, and post-sale.
• Manage internal service center operations to meet/exceed P&L objectives
• Champion the development of leadership competencies that drive individual and team goals
• Meet customer and shipment metrics, including time to fill, expediting orders, and quoting
• Develop, implement, and monitor programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service – as well measuring the results
• Hire, train, and develop service center personnel
• Assist account managers in the identification, acquisition, and retention of customers
• Manage inventory, receivables, expenses, and profit/loss accounting
• Review and complete monthly reports as well as oversee petty cash balancing
• Ensure that customer relations are maintained at a high level
• Utilize key metrics to evaluate and recommend best practices for operations
• Manage vendor relationships
• Create a positive, dynamic, and fun work environment

Benefits

• Applied Industrial Technologies is built on a philosophy that puts people first.
• We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone.
• All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED