Service Center Manager

Northwest Exterminating • Doral, FL

8d • Hybrid

About The Position

Ready for your next career opportunity? Northwest Exterminating is looking to hire you! Do you enjoy working outdoors, solving unique challenges, climbing ladders, and helping people? At Northwest Exterminating, we’re dedicated to creating extraordinary experiences and growth opportunities for our team. If you're looking for a rewarding career with a supportive company, this could be the perfect match for you. In this role, you’ll be on the move, building your career, and growing professionally with a clear view of next steps. As a key representative of Northwest in your community, you'll be trusted with protecting businesses, homes, and families. We believe in investing in YOU and will provide all the training you need to succeed. At Northwest, we value strong relationships—both with our team and the communities we serve. You’ll be part of a company that gives back through volunteer work and community outreach, including our Good Deeds Team.

Requirements

• Follow the NORTHWEST WAY
• Serve as a NW Brand Ambassador, always focusing on the highest level of professionalism and image standards
• 2 to 4 years of experience in a Northwest Family of Brands service center or related experience
• Excellent knowledge of Northwest systems such as ServSuite, SharePoint, Outlook, etc.
• Minimum of high school diploma or equivalent required
• Self-motivated and able to work in a fast-paced environment
• Acts with integrity by keeping commitments
• Excellent organizational, problem-solving, and customer service skills
• Demonstrate coaching and development ability through strong written and verbal communication
• Lift and carry up to 50 lbs.
• Must be able to safely operate a company vehicle for extended periods. Travel may include short stops or longer routes between counties or service areas.
• Ability to use a ladder within manufacturer’s weight capacity
• Work safely in crawl spaces, attics, confined spaces, and rooftops
• Ability to work in all weather conditions

Responsibilities

• Reflects the Northwest Way
• Responsible for the growth and expansion of the service center internally and externally
• Builds strong relationships and enhances lives of internal and external customers to create “Customers for Life”
• Plan, direct and coordinate the operations of a service center
• Administer and communicate corporate written and oral policies and procedures
• Monitor service center budget
• Manage service center to meet goals and objectives
• Trains, coaches and develops technicians, inspectors, helpers and office managers
• Control and maintain service center equipment, supplies, computers, vehicles, materials and chemicals
• Assist team of technicians on difficult assignments
• Assessment of customer pest control needs and delivery of service to customers' residential or business locations
• Sales of all Northwest services including wildlife control and mosquito, so that revenue goals are met
• Can communicate the value of service to customers and to “close the deal”

Benefits

• 401(k) with a company match
• Competitive pay
• A company vehicle, cell phone, and iPad are provided for all route assignments.
• Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match, employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts.
• Industry-leading, quality training program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED