Service Center Manager - Marin & Sonoma County Locations

Henley VIOC • San Rafael, CA

1d • Onsite

About The Position

As a Service Center Manager at Henley Companies, the largest franchisee of Valvoline Instant Oil Change, you will be responsible for managing the day-to-day operations of service centers and driving the success of your team. This role offers a fast-track to career advancement, providing opportunities to learn the intricacies of service center operations, develop leadership skills, and gain responsibility. The position emphasizes a customer-focused approach and offers a dynamic work environment where no two days are the same.

Requirements

• 2 years managerial/supervisory experience in the quick lube/automotive business is required.
• Basic computer knowledge/aptitude.
• Attention to detail and ability to follow instructions.
• Excellent problem-solving skills.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Able to learn and follow the VIOC SuperPro process for all services.
• Achieve SuperPro certification.
• Must have reliable transportation.
• Willingness to learn and work as part of a customer-focused team.

Nice To Haves

• Positive attitude

Responsibilities

• Manage the day-to-day operations of the service center.
• Drive the success of the team and service center.
• Provide exceptional customer service and address any concerns or questions.
• Perform oil changes, filter replacements, and lubrication services for vehicles.
• Inspect vehicles for any potential issues or areas that require attention.
• Conduct basic maintenance tasks such as tire rotations and fluid level checks.
• Keep track of inventory and ensure all supplies are readily available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines to ensure a safe working environment.
• Inspect and replace car lights and wipers.
• Check fluid levels and add fluids to vehicles when necessary.
• Inspect/replace engine air filter and cabin air filter.
• Add oil to engine in the proper amount based on specifications of vehicle make/model.
• Remove/rotate/lift/reinstall tires for tire rotation service.
• Lubricate necessary components of the chassis/driveline.
• Perform additional services on cooling systems and transmissions.
• Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed correctly.
• Move from bay to bay to perform services on multiple vehicles.
• Ascend/descend stairs/catwalks/stepstools to retrieve vehicle parts or perform services.
• Work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk.
• Position self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle.
• Move/transport items up to approximately 50 pounds.
• Work with tools to perform duties in tight sometimes hard to reach areas.
• Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order.

Benefits

• Paid on-the-job training
• No late evenings – Most locations close by 7pm
• Competitive pay set at $31.50 per hour
• Earned Wage Access through DailyPay!
• Promoting from within – 95% of upper-level management started out in an entry-level position
• Safety Shoes, Uniforms & Personal Protective Equipment (PPE)
• Tuition Reimbursement
• Employee Discount – 50% off most services for up to 2 vehicles
• Medical, Dental, Vision, and 401(k) Savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed