Service Center Manager

Busch•Virginia Beach, VA

66d•Onsite

About The Position

Busch Vacuum Solutions is a leading manufacturer of vacuum pumps, compressors, and blowers. This is a direct hire opportunity for a Service Center Manager at our service center in Virginia Beach, Virginia. The Service Center Manager is responsible for planning and directing all service center activities to achieve business goals. This includes managing personnel and processes for the repair and re-manufacturing of vacuum furnaces and vacuum pumps, ensuring world-class standards, meeting on-time delivery goals, and achieving Key Performance Indicator (KPI) measurements. The ideal candidate is a dynamic, adaptable individual with mechanical aptitude and a minimum of 5 years of supervisory experience in a manufacturing or operations setting.

Requirements

Associate Degree (two-year college or technical school) Required, Field of Study: Industrial Technology, Mechanical Engineering or related degree
7+ years of experience in leading an Operations organization and Continuous Improvement Environment: Required
Ability and willingness to pass a 10-panel drug screen, 7-year criminal history check
Must pass respirator fit test (annual retesting required)
Must be willing to maintain facial hair to a minimum for respirator fitment
Must be willing and able to utilize all required PPE
Must have a valid drivers' license for the duration of employment
Constant reaching outward, lifting/carrying/pushing pulling up to 10lbs
Frequent standing, walking, sitting, lifting/carrying/pushing pulling up to 25lbs
Occasional climbing, squatting, kneeling, reaching above the shoulder, and lifting/carrying/pushing pulling up to 50lbs
All applicants must be able to hear and see audible and visual alarms and must be able to wear all required PPE, such as safety shoes, electrical hazards, safety glasses, and hearing protection.

Nice To Haves

Bachelor's Degree (four-year college or technical school) Preferred, Field of Study: Industrial Technology, Mechanical Engineering or related degree
Computer Skills: Proficient in Microsoft Office, prior experience with ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management): Preferred
Certifications & Licenses: Six Sigma Black Belt certification (SSGI): Preferred; Certified Plant Engineer (CPE): Preferred
Experience managing in a lean industrial manufacturing or repair environment: Preferred
Knowledge of vacuum-based equipment: Highly Preferred

Responsibilities

Manage and ensure adherence to documented and approved procedures
Facilitate the process to determine failure mode analysis
Ensure the implementation of accurate transactional activities
Review and approve all Service employees' expense reports, attendance, and payroll
Ensure all training is completed per requirements or as directed, for example, safety, regulatory, legal, etc.
Establish, monitor, and manage leading indicator metrics for daily improvements
Implement world-class practices
Set clear guidelines for expected behaviors and clear methods for reporting inappropriate behavior, and address real or potential complaints quickly and effectively to incorporate Human Resources Department
Make timely decisions based on data, trends, technical and professional expertise
Ensure that the Service Center provides accurate, timely, efficient, and high-quality work to establish and maintain credibility with customers and employees
Provide support to Field Service, Service Technicians, internal employees, sales employees, and customers with technical assistance, as needed
Responsible for production performance in accordance with the Lean Seven step process
Train, motivate, and support staff in all areas of the company and departmental procedures and expectations
Coach and counsel employees on performance deficiencies and document as required
Prepare and administer daily performance feedback and reporting as required
Conduct effective and timely annual performance appraisals for your employees in accordance with specific departmental and corporate goals
Provide suggestions and maintain continual process improvements
Perform all administrative duties within the production area, including timekeeping, performance documentation, and training
Supervise, train, and coach production personnel, including responsibility for personnel and labor issues throughout the facility
The service center manager may direct the activities of assigned Field Service employees, as needed.