Service Center Manager - Speedy Glass

Belron•Markham, ON

7d•Onsite

About The Position

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential. We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered. Service Centre Manager As a Service Centre Manager, you will be able to have a hands-on role in the day-to-day operations of your Service Centre. You will help your team succeed by being the person that people count on, holding yourself and others accountable for results, and creating a supportive environment that brings out your best. You will make a difference by adding your own special touch to the way things get done and leading by example. At Speedy Glass, our Service Centre Managers are the heart of our business. You are the face of the brand, the leader of your team, and the driver of customer experience and sales performance—all while living our core values of being Driven, Collaborative, Genuine, and Caring. This is a high-impact, customer-facing leadership role where your ability to connect with people, build strong teams, and deliver exceptional service will directly influence business success.

Requirements

Experienced in leading teams, managing performance, and overseeing daily operations (3+ years in a leadership role).
Sales-driven with a proven record of growing revenue in customer-facing environments.
A strong communicator and motivator who inspires others to reach their full potential.
Adaptable, proactive, and solution-oriented—thriving in dynamic, fast-paced settings.

Nice To Haves

Background in retail, hospitality, telecommunications, mobility, or automotive service is a strong asset.

Responsibilities

Leading from the front as the face of the Service Centre, delivering exceptional, care-driven customer experiences every day.
Driving sales and revenue growth by identifying opportunities and coaching the team in value-based selling.
Building and nurturing a strong, customer-first culture that extends to both internal and external stakeholders.
Leading, coaching, and developing a high-performing team with clear goals, accountability, and recognition for success.
Creating a positive, collaborative environment where people feel empowered, motivated, and supported.
Managing schedules, resources, and daily operations to consistently achieve service and business objectives.
Monitoring key performance indicators (KPIs) such as sales, customer satisfaction, productivity, and quality to fuel continuous improvement.
Ensuring flawless execution of safety, operational, and customer experience standards across all touchpoints.
Championing local marketing initiatives and community engagement efforts to strengthen brand presence and loyalty.