Service Center Manager Trainee

Valvoline Inc • Fort Wayne, IN

26d • Onsite

About The Position

This is a structured leadership development role, designed to build the next generation of Service Center Managers at VIOC. This is a time-bound, milestone-driven experiencing focusing on readiness for full store leadership. You will be assigned to a host service center and will develop operational, people management, and business acumen skills under the active coaching of your Area Manager and Service Center Manager (SCM) mentor. This position is a defined pathway to SCM placement. Your road to VIOC doesn’t require previous automotive experience. Through a combination of our award-winning training program and your own experience, you will be expected to: Lead the customer experience by acting as Manager on Duty, directing team members and coaching while working on the floor to ensure excellent customer service. This includes performing oil changes and additional services on customer vehicles as necessary. Build the skills required to lead, develop, and retain a high-performing hourly team. You should demonstrate measurable improvement in team performance indicators. Develop foundational competency in store P&L awareness and daily business administration, including opening and closing the service center, reconciling cash and handling deposits, inventory management, labor scheduling for hourly employees. Participate in structured check-ins with the assigned Area Manager to assess progress against program milestones. Handle customer inquiries, service recommendations, and complaints in alignment with VIOC’s service standards. Take on other duties and responsibilities as determined by Valvoline.

Requirements

• One year of supervisory, management, or team lead experience required, preferably in a retail, automotive, military, or customer service environment
• Demonstrated ability to coach or develop others
• Experience managing shift-level operations or leading a team of 3+ direct reports
• Familiarity with KPI monitory or performance-based management
• Knowledge of cash handling, facility, and safety control policies and practices
• High School Diploma or equivalent
• Schedule flexibility (Weekend availability is likely, but we ensure you don’t work late nights or holidays)
• Proven skill in leadership and people development, operational excellence, business acumen, and customer experience
• Competency in Microsoft Office Suite and ability to use scheduling, inventory, and POS systems
• English fluency in reading, writing, and speaking
• Stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds
• Crouch, bend, twist, and work with your hands above your head
• Be comfortable working in a non-climate-controlled environment
• Complete all VIOC certification within 6 months

Nice To Haves

• College degree preferred but not required

Responsibilities

• Lead the customer experience by acting as Manager on Duty, directing team members and coaching while working on the floor to ensure excellent customer service.
• Perform oil changes and additional services on customer vehicles as necessary.
• Build the skills required to lead, develop, and retain a high-performing hourly team.
• Develop foundational competency in store P&L awareness and daily business administration, including opening and closing the service center, reconciling cash and handling deposits, inventory management, labor scheduling for hourly employees.
• Participate in structured check-ins with the assigned Area Manager to assess progress against program milestones.
• Handle customer inquiries, service recommendations, and complaints in alignment with VIOC’s service standards.
• Take on other duties and responsibilities as determined by Valvoline.

Benefits

• Compensation: $25.10 per hour /hour. After promotion to Service Center Manager (SCM), you will transition to salary pay with bonus potential
• Career Acceleration: Grow in the trainee program to run your own Service Center as a SCM and continue to gain the skills to advance your career.
• Debt-Free Education: 13 paid credit hours/year at WilmU, covering partial enrollment over two semesters.
• Life Balance: No late-night hours, holidays off, paid time-off availability, and back-up child and elder care
• Health & Wellness: Medical, dental, and vision, plus prescription drug coverage with Health Savings Account contributions.
• Mental Health: Valvoline’s EAP (Employee Assistance Program) provides quick, free, confidential well-being support for all areas of our lives including personal and work relationships, family life, mental health, and legal issues.
• Employee Perks: Company-provided uniforms and tools, 50% discount on VIOC automotive services, and 401(k) savings plans with a 100% match up to 5%.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED