Service Center Coordinator

ALS • Everett, WA

1d • Onsite

About The Position

The Service Center Coordinator directs the daily operations of a satellite facility. This includes working with Technical Sales Representatives (TSRs) on business development and coordinating with the laboratory with respect to project management activities, sample receiving, and field services for work coming from the service center. The position requires a combination of client services skills, field operations, and the local market.

Requirements

• High school diploma or associates degree.
• Able to speak and hear clearly while communicating with clients and the laboratory.
• Able to sit and /or stand for 100% of an 8 hour day.
• Dexterity in hands and fingers to operate computer and other equipment.
• Must have average vision and able to see to read reports and operate equipment.
• Ability to lift 40 lbs.
• Must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

Responsibilities

• Establish a working relationship with clients.
• Work in collaborative efforts with local TSRs on business development.
• Communicate sampling schedules and project information to the laboratory.
• Project management functions for specific clients as requested by the laboratory.
• Communicate client concerns/issues to the laboratory.
• Keep clients informed of new developments and laboratory services.
• Coordinate with the field team to collect samples and get them to the laboratory.
• Courier activities as required.
• Training of local field team.
• Other duties as assigned

Benefits

• Structured wage increases
• Comprehensive benefit package (including medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree