Sevice Center Associate

Xylem•Bridgeport, NJ

10d

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Service Center Associate will be responsible for performing simple mechanical and/or electrical service duties (troubleshooting and repairing of equipment and other products) on the phone, in the shop and at field locations. In this role, the incumbent will also perform other duties related to the running and maintenance of the shop, sales and branch operations ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various business units and is critical to ensure proper documentation, payment and resolution of customer issues.

Requirements

High school diploma or equivalent plus 1 year of applicable work experience or Associates degree with demonstrated capability in comparable work
Computer proficiency to include Microsoft Suite and math skills
Demonstrated ability to troubleshoot logical processes and basic knowledge of circuit testing
Intra-departmental communication for purpose of alignment/information sharing
Able to execute tasks with guidance
Ability to understand entry level concepts in execution and organization skills
Understanding of general business concepts
Strong communication skills
Fluency in standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
Basic understanding of ERP systems (e.g. SAP)
Basic understanding of typical IT business tools

Nice To Haves

Light construction experience preferred

Responsibilities

Manage inbound phone calls, online inquires and customer walk-ins
Able to perform routine tasks related to the process that they support
Strong collaboration with customers and branch staff on dealing with issues
Process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail
Answer routine product questions and direct questions to appropriate service or sales personnel when necessary
Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms
Complete equipment and rental processes in tool and schedule product pick-up and prepare paperwork for customer sign off
Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair
Supports branch staff in compiling metrics
Assists branch manager and service staff ensuring customer requests are completed in a timely manner
Ensure correct time entries and appropriate billing is maintained for projects and service engagements
Obtain and updates forms of payment to process for service orders from customers
Ensures all service operations and part numbers are added to service orders
Ensures on site tech safety credentials or current training in place
Create and maintain safe working environment and culture within the organization
Take care of internal and external customer needs and expectations
Demonstrates high impact culture through innovation, accountability and empowerment.
Must be able to function in a team environment; usually works with direct supervision but can work independently if needed.
Task execution for area of responsibility up to levels defined in Xylem's DOA policy
On the Job Training as advised by supervisor