Service Center Associate
About The Position
As a Service Center Associate, you will be part of a dedicated team based in Edmonton, AB and reporting directly to the Branch Manager. You will provide organization and execution for the day-to-day operations of the service branch. You will provide the necessary sales and customer service skills to maintain and enhance our corporate image, and attain established targets. Stanley Black & Decker Canada is proud to be awarded Canada's Top Employers For Young People (2020, 2021 & 2022), Greater Toronto's Top Employers (2020, 2021 & 2022) and Canada’s Best Diverse Employers (2020, 2021 & 2022).
Requirements
- Experience in retail sales is an asset
- Effective communication skills
- Demonstrate strong sales and organizational skills
- Ability to complete task in tight time frames
- Working knowledge of computers, especially in Microsoft Office an asset
- Ability to lift a minimum of 20lbs
- Ability to stand for 95 % of your workday
- Ability to comply with operating procedures, work instructions, organizational policies and guidelines
- Prior shipping/Receiving experience an asset
Responsibilities
- Ensure courteous, knowledgeable and efficient service to all customers to maximize 100% customer satisfaction
- Administer warranty, other company policy and procedures and make the day-by-day operational decisions
- Coordinate and follow up with customer parts and tool orders
- Co-ordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards
- Maintain cleanliness standard
- General service branch opening and closing responsibilities including cash registers and computers
- Implement branch promotions, and programs such as “Drop Box” in conjunction with Branch Manager
- Assist with shipping and receiving within the Branch
- Maintain and increase relationship with Field Representatives and Territory Managers in order to increase service business
- Assist with occasional warehouse duties that may include receiving and dispatching courier packages and general administration
Benefits
- Opportunity for career advancement with a fortune 200 company
- Competitive compensation & benefits package
- Company Perks including: Goodlife Fitness discounts, Employee product purchase, and many more!
- Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
- Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
- We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
- You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
