Service Center Assistant

The Salvation Army USA Central Territory • Jamestown, ND

8d • $15 - $17 • Onsite

About The Position

The Salvation Army Northern Division Jamestown Service Center is “Doing the Most Good” by providing holistic, person-centered services for individuals and families. Services include food, clothing, utility, rent, and housing assistance, spiritual support, and connections to community resources and partners. The Service Center Assistant supports the daily operations of the Jamestown Service Center by providing front-line assistance to individuals and families seeking services, performing administrative and clerical functions, coordinating volunteers, and supporting community-based programs and seasonal initiatives.

Requirements

• High School diploma or equivalent required.
• Must pass all applicable background checks.
• Valid driver’s license required with the ability to meet The Salvation Army’s MVR standards.
• Strong interpersonal, customer service, and communication skills.
• Ability to maintain confidentiality and exercise good judgment.
• Strong organizational skills with attention to detail.
• Proficient in Microsoft Office, databases, email systems, and standard office equipment.
• Ability to work independently and manage multiple priorities.

Nice To Haves

• Previous experience in social services, customer service, or related field preferred.

Responsibilities

• Serve as the primary point of contact for individuals and families seeking assistance; respond to inquiries, complete intake and program applications, provide information on available services, and assist with programs such as food support and rent or utility assistance.
• Manage day-to-day Service Center operations, including phone and email communication, scheduling, recordkeeping, data entry, reporting, and maintaining organized and compliant program files.
• Recruit, train, schedule, and support volunteers who assist with service delivery, events, and community outreach; cultivate and maintain a reliable volunteer base.
• Assist with Service Extension programs, seasonal initiatives, and community-based services; maintain positive relationships with community partners and collaborate with local organizations to support participant needs.
• Coordinate the receipt, loading, unloading, transportation, and distribution of food, supplies, and donations; ensure items are handled safely and distributed appropriately.
• Maintain a clean, safe, and welcoming environment through light custodial duties and basic facility upkeep appropriate to a leased office setting.
• Support special events, community outreach activities, and seasonal programs, including Christmas assistance efforts and related volunteer activities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED