Service Center Assistant

Sedgwick•Orlando, FL

14d•$17

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Service Center Assistant PRIMARY PURPOSE : To expedite the claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.

Requirements

High school diploma or GED required.
One (1) year customer service experience or equivalent combination of education and experience preferred.
Knowledgeable in disability plan eligibility, coverage and benefits
Good customer service skills
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office product
Strong organizational skills
Good interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies

Nice To Haves

Experience in an inbound call center preferred.

Responsibilities

Acts as primary liaison with customer in solving problems related to the application process and service.
Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status.
Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.
Assigns new claims to the appropriate claims handler.
Directs customer calls to the correct person at all locations.
Participates in and maintains a quality service culture within the Customer Service Team.
Attendance during scheduled work hours is required.
Performs other duties as assigned.
Supports the organization's quality program(s).