Service Center Agent

Beacon Credit Union • Lynchburg, VA

8d • Onsite

About The Position

Are you ready to be the voice of our company and provide top-notch customer service with a smile? We are looking for energetic and enthusiastic individuals to join our dynamic call center team! Beacon Credit Union is a leading financial institution is "Dedicated to Our Member's Financial Success" by providing exceptional service and innovative banking solutions. We're looking for vibrant Service Center Agents to be the heartbeat of our call center! Dive into a role where every call is an opportunity to connect and make someone's day brighter. With us, you'll enjoy the thrill of solving puzzles with your top-notch problem-solving skills and guide customers through their queries like a pro. We're not just a call center; we're a launchpad for your career. So, if you're someone who loves a challenge, craves variety, and thrives in a social, high-energy setting, let's talk. Join us and be part of a community that values your contribution and rewards your excellence.

Requirements

• Education equivalent to a High School Degree or High School Diploma.
• Strong sales and member service skills.
• Call Center experience required.

Nice To Haves

• Banking/Credit Union experience a plus.

Responsibilities

• Provide top-notch customer service with a smile.
• Be the voice of the company.
• Solve puzzles with top-notch problem-solving skills.
• Guide customers through their queries like a pro.
• Create smiles with every call.

Benefits

• Competitive salary and benefits package and incentives
• Generous PTO and 11 Paid Holidays
• Ability to earn additional PTO through volunteer opportunities
• Employee discounts on loans and banking products
• 401(k) Employer Match and Profit-sharing potential
• 100% Bank Paid Long-Term Disability, Short-Term Disability and Life Insurance
• Learning and growing in a dynamic work environment
• First class - Orientation and Training that showcases our mission and customer service standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED