Service Captain (Full-Time)

Tournament Players Club•Memphis, TN

13d•Onsite

About The Position

TPC Southwind is a private par-70, 7,244-yard layout located in the gated community of Southwind in Southeast Memphis, Tennessee. TPC Southwind is home of the FedEx St. Jude Championship. TPC Southwind houses a modern-style, 34,000 square-foot clubhouse featuring rich wood furnishings and creates an inviting backdrop for socializing, private events, or corporate entertainment. Tee up your career as a part of our team with the TPC Network! Ensure that all guests receive immediate attention and that their food and beverage requests are promptly and courteously served. Ensure that staff is properly trained and monitored in service techniques and operational procedures. Maintain a positive promotional environment for ala carte dining, banquet, and special event service.

Requirements

Thorough knowledge of food and beverage service operational procedures, sanitation practices, and state liquor laws as applied to food and beverage, as would be acquired through one to three years of similar experience in progressively responsible positions.

Responsibilities

Open and/or close dining room, grill, pub, banquet, or event areas, ensuring all spaces are clean, properly set, and accommodating at all times
Conduct or participate in pre-shift or pre-event meetings and communicate pertinent information regarding service, events, and daily operations
Assist in training, development, and monitoring of service staff and ensure proficiency in service techniques and operational procedures
Manage labor hours and maintain appropriate staffing levels based on business volume
Support and assist servers, bartenders, and banquet staff during high volume or event execution
Greet guests and/or circulate through dining and event spaces to ensure prompt, courteous, and professional service
Direct service staff and coordinate service flow to ensure timely attention to all guests, including newly seated tables or event attendees
Ensure all food and beverages are served according to menu specifications, standard operating procedures, or banquet event orders/contracts
Prepare and serve beverages, including wine service, in accordance with established standards
Use proper garnishes, china, glassware, and flatware for all food and beverage service
Ensure cleanliness and proper setup of dining rooms, banquet rooms, meeting spaces, and all related equipment, including audiovisual or presentation materials where applicable
Set up and break down tables, chairs, display tables, décor, and other equipment to support daily operations, reservations, or event plans
Maintain responsibility for guest checks, billing accuracy, and proper handling of cash, credit cards, and member charges according to standard procedures
Verify accuracy of charges and ensure proper posting to accounts, including obtaining authorization codes where required
Maintain appropriate inventory levels, including par stock control, requisition of supplies, and proper stock rotation
Ensure workstations are properly stocked and refilled at the beginning and end of each shift or event
Troubleshoot and make recommendations regarding performance issues related to staff, equipment, menus, or point-of-sale systems
Resolve member and guest complaints courteously, professionally, and promptly, and communicate feedback to management as appropriate
Ensure compliance with sanitation procedures and maintain cleanliness of all service, dining, and event areas in accordance with local ordinances
Ensure compliance with all Federal, State, and local laws and regulations, including alcohol service (TIPS/RAMP)
Monitor guest alcohol consumption and notify management of any concerns, ensuring intoxicated guests are not served
Maintain continuous cleaning and upkeep of all service, pick-up, and drop-off areas
Assume responsibility as the supervisor on duty in dining or banquet/event operations, ensuring service and operational standards are maintained and serve as the supervisor on the floor during banquet functions and special events, ensuring service execution, food quality, and guest service standards are maintained throughout the event
Close and secure assigned areas or entire facility in accordance with standard operating procedures when required
Operate within all established guidelines, policies, brand standards, and organizational procedures
Ensure all service procedures are consistently executed in accordance with established service standards and brand standards
Perform special projects and other duties as assigned