SERVICE BDR

Hiester Automotive•Lillington, NC

4h•Onsite

About The Position

We are looking for potential employees who want to grow with a progressive company. We are changing the automotive customer’s sales experience! Our Business Development Center (BDC) representatives are trained to provide a world-class experience to all who enter our doors. We are a family owned and operated business and provide an excellent work environment. John Hiester Automotive is currently seeking a full-time Service Business Development Representative to join our willing team! We are a company that has been successful by doing the right things and loving and developing our employees from good to great. Hiester Automotive Group is built on core values that create a positive atmosphere. We are a family owned and operated business and provide an excellent work environment. By living our core values, we have built a company that customers and employees love. We are seeking friendly, positive, and goal-oriented individuals to fill open positions immediately! The ideal candidate for a Service Business Development Representative can be characterized as having a professional demeanor, a strong will to serve people, and the motivation to do more than expected. We are looking for highly motivated and goal-oriented individuals. If you are professional, have integrity, love people, like to get it done and possess a servant attitude, you may want to speak to us!

Requirements

Strong writing skills for writing business correspondence
Strong time management, prioritization, and multi-tasking skills in a fast-paced environment
Team-oriented and positive attitude with high energy personality
Professional appearance and attitude required, and must be reliable
Proficiency in Microsoft Word and Excel or Google Docs and Sheets
Must have a valid U.S driver’s license and clean driving record
Strong communication skills

Nice To Haves

Experience in customer service recommended

Responsibilities

Schedule incoming service appointment queries by phone, email or chat by scheduling appointments, confirming pending appointments, following up with missed appointments and finding the answer for any of their questions
Interact with customers to identify their individual needs and actively documents customer concerns with their vehicle and case notes
Confirm pending appointments with customers and follow up with missed appointments
Respond to all incoming online email leads and phone leads in a professional, well-spoken and timely manner
Generate and schedule appointments by means of proactive outbound prospecting and lead activity management to qualify and market to potential customers
Complete phone calls as assigned by the Business Development Manager
Direct customers to product information resources, including those available online
Ensure service lead opportunities are accounted for and appropriate, accurate notes are typed into the Customer Relationship Management software
Deliver inquiries and messages intended for other personnel and departments promptly
Communicate effectively with service and parts personnel in order to assist customers interested in servicing their vehicle
Achieve or exceed monthly and quarterly goals and objectives set by management
Work with customers in a professional, well-spoken manner