Service Business Development Coordinator

Pat Lobb Toyota of McKinney•McKinney, TX

20h

About The Position

At Pat Lobb Toyota, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at Pat Lobb Toyota is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years. Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Service Department Business Development Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

Requirements

At least one previous role based in customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Professional phone skills required.
Valid driver’s license

Responsibilities

Answer customer calls and establish follows-up with service appointments.
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
Provide customers with initial product information and direct them to the appropriate dealership resources.
Present initial service needs.
Follow up with leads that are not ready to make an appointment or no-show.
Participate in team and process development sessions – keeping positive relationships with teammates.
Utilize CRM tracking system daily.