Service Business Development Coordinator

Ardmore Toyota•Ardmore, PA

About The Position

We are seeking energetic individuals to join our unique and fast-paced Service Call Center (Business Development Center). This is a great opportunity to start your career in automotive and familiarize yourself with the entire dealership experience. In this role, you will be the link between the service customer and their current and future service visits. You will assist the customer with questions regarding the company, scheduling of their service appointments and more. We are the Paul Automotive Group. We enjoy building lifelong relationships by sharing a common responsibility to exceed all expectations of our customers and ourselves. Since 1905, our purpose has been delivering an uncompromised customer experience. Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best. Our employees are the foundation of our success – and we want you to be a part of it! We employ knowledgeable and capable people that have a genuine caring for customer’s time and are loyal to our mission. We have efficient processes and executions that create a stress-free experience every time. Why Us: We believe in investing in our employees from the very beginning. We focus on making our employees the best they can be through continuous training, advancement opportunities and top-notch compensation and benefits – all while promoting a culture that values family, diversity and teamwork. It’s simple really – we share the same commitment to our employees as we do our customers – after all, a great customer experience is only possible with great employees. Why You: You’re not just looking for a paycheck, you’re looking to be a part of something big. You want to work with a team that gives back to the community at every opportunity. You want to show off your skills to get to the next level. You want a leadership team that is truly invested in you and your career. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

2+ years of Customer Service experience preferred
Prior automotive experience preferred but not required
High school diploma or equivalent required
Excellent customer service skills and basic computer competencies
Positive, friendly attitude, along with an eagerness to improve
Must be comfortable handling a large call volume in a fast-paced environment
Valid driver's license and clean driving record

Responsibilities

Handle all inbound calls directed to the service department, and assist guests with scheduling
Prompt response to daily email inbound leads, appointment confirmations and inquiries
Generate quality appointments by means of outbound prospecting
Confirm daily appointments, and ensure all pre-service requirements are met prior to arrival