Service Business Development Center Agent

Lithia & Driveway • Wesley Chapel, FL

11d • Onsite

About The Position

Wesley Chapel Toyota is seeking a motivated and customer-focused Business Development Center Agent to join their Service BDC team. This role is ideal for individuals who enjoy assisting people, resolving issues, and building a career in a positive, team-oriented setting. The company emphasizes growth and values its employees, offering a chance to develop skills within an award-winning organization.

Requirements

• Customer focused, energetic, and self-motivated individuals.
• Experience in customer service or call center environments.
• Strong communication skills, both verbal and written.
• Excellent computer skills.
• Highly organized with strong attention to detail.
• Individuals who can address customer concerns promptly and professionally.
• High School graduate or equivalent, 18 years or older required.

Nice To Haves

• Bilingual Spanish is a plus.
• Experience with Volie, CDK, and XTime is a plus.

Responsibilities

• Conduct outbound and inbound customer phone calls.
• Respond to internet leads via email and phone.
• Determine customer needs by asking pertinent questions.
• Schedule appointments for the Service Department.
• Ensure a positive customer experience.
• Introduce customers to Service Advisors.
• Enter customer information into the CRM.
• Accurately schedule service appointments based on customer needs and technician availability.
• Maintain strong attention to detail when updating customer records and service information.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED