Service Broker

HUB International•Windsor, ON

74d•$45,000•Hybrid

About The Position

Are you: A team player who gets satisfaction from helping clients navigate today’s challenges? Solution and results-oriented? Driven to succeed and excited about new challenges? Seeking an employer who invests in your personal growth and professional development? This opportunity could be tailor-made for you. Location: Windsor, ON l Ottawa, ON We offer in-office and hybrid work flexibility. Who we are: HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer. Why we’re different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees. We’re about communities too. HUB/HCC is committed to a formal program – HUB Gives – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play. The Role: Want to get started in a career with endless opportunities? No insurance experience is necessary to join our team. We will train you every step of the way including helping you obtain your Registered Insurance Brokers of Ontario (RIBO) license. Already have a brokers or general insurance agent license, experience in the industry and looking for a new opportunity? Apply today to learn more about what HCC has to offer! As a Service Broker for home and auto insurance you will receive paid training, a competitive salary, incentives and benefits package along with opportunity for growth. Base salary starts at $45,000 annually with a salary progression review after one year.

Requirements

High School diploma
Previous success in customer service and a strong desire to help customers
Ability to multitask in a contact center environment
Excellent verbal and written communication skills
Ability to stay calm under pressure
Positive and enthusiastic attitude
Desire to work in a dynamic team environment
Insurance experience is not required

Nice To Haves

University degree, college diploma or the equivalent combination of formal education and experience is preferred but not required
Bilingual in French and English (an asset)

Responsibilities

Assess the needs of the client and apply sound judgment when reviewing, modifying, and adding coverage to policies while providing protection guidance and advice to the client as required.
Create an effortless experience for our clients.
Communicate with clients by phone, email, chat and/or other method as required.
Process requested changes or renewals.
Actively pursue opportunities to retain and account-round client policies.
Provide claim counseling and assistance to the client within company guidelines.
Maintain a working knowledge of all applicable portals, customer relationship management systems, and policy management systems.
Document all details of client requests and conversations in the appropriate system
Refer files requiring approval to the designated individual with recommendations for handling.
Exhibit accountability with regard to readiness in handling client contact opportunities
Receptive to ongoing coaching and training provided and make use of self-coaching tools where available.