Service Broker

HUB International•Windsor, ON

9d•Hybrid

About The Position

This opportunity is for a team player who gets satisfaction from helping clients navigate today’s challenges, is solution and results-oriented, driven to succeed, and excited about new challenges. The employer invests in personal growth and professional development. HUB Customer Central (HCC) is a leading insurance contact center in Canada, known for its technology-driven and digital expertise. In 2021, HUB won the Stevie Award for Employer of the Year - Insurance, recognizing its commitment to employee growth, development, and wellness. HUB/HCC also has a formal program, HUB Gives, encouraging employees to donate time and passion to community causes. No prior insurance experience is necessary, as the company provides paid training, including assistance to obtain a Registered Insurance Brokers of Ontario (RIBO) license. Experienced brokers or general insurance agents are also encouraged to apply. As a Service Broker for home and auto insurance, the role offers paid training, a competitive salary, incentives, and a benefits package, along with opportunities for growth. The base salary starts at $45,000 annually, with a salary progression review after one year. HUB International, headquartered in Chicago, Illinois, is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment, and risk management products and services through a vast network of specialists across North America.

Requirements

High School diploma
Previous success in customer service and a strong desire to help customers
Ability to multitask in a contact center environment
Excellent verbal and written communication skills
Ability to stay calm under pressure
Positive and enthusiastic attitude
Desire to work in a dynamic team environment
Insurance experience is not required

Nice To Haves

University degree, college diploma or the equivalent combination of formal education and experience is preferred but not required
Bilingual in French and English (an asset)

Responsibilities

Assess the needs of the client and apply sound judgment when reviewing, modifying, and adding coverage to policies while providing protection guidance and advice to the client as required.
Create an effortless experience for our clients.
Communicate with clients by phone, email, chat and/or other method as required.
Process requested changes or renewals.
Actively pursue opportunities to retain and account-round client policies.
Provide claim counseling and assistance to the client within company guidelines.
Maintain a working knowledge of all applicable portals, customer relationship management systems, and policy management systems.
Document all details of client requests and conversations in the appropriate system
Refer files requiring approval to the designated individual with recommendations for handling.
Exhibit accountability with regard to readiness in handling client contact opportunities
Receptive to ongoing coaching and training provided and make use of self-coaching tools where available.