Service Booker - BMW OF FAIRFAX

Sonic Automotive•Fairfax, VA

1d•$24 - $28•Onsite

About The Position

The Service Booker is responsible for processing warranty claims, ensuring proper documentation, and reconciling payments with accuracy. The ideal candidate has dealership experience, with prior warranty processing knowledge preferred. This role involves auditing and closing repair orders by verifying the accuracy of labor, parts, technician time, pricing, and documentation. It ensures repair orders comply with dealership policies and manufacturer standards before final billing and posting. The Service Booker also coordinates with service advisors, technicians, warranty administrators, and accounting to resolve discrepancies and maintain accurate service records.

Requirements

Prior warranty processing experience.
Strong organizational skills and attention to detail.
Basic accounting or reconciliation experience.
Proficiency with computers and dealership management software.
Excellent communication and follow-up skills.
Authorized to work in the USA.
Ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Nice To Haves

Familiarity with multiple automotive brands and factory warranty procedures.
Experience assisting multiple departments in a dealership setting.
Dealership experience.
Prior warranty processing knowledge.

Responsibilities

Auditing and closing repair orders by verifying the accuracy of labor, parts, technician time, pricing, and documentation.
Ensuring repair orders comply with dealership policies and manufacturer standards before final billing and posting.
Coordinating with service advisors, technicians, warranty administrators, and accounting to resolve discrepancies and maintain accurate service records.
Processing warranty claims.
Ensuring proper documentation.
Reconciling payments with accuracy.