Booker- Larry H. Miller Chrysler Jeep/Dodge Ram Boise

Asbury Automotive•Boise, ID

7d•Onsite

About The Position

Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report. Processes the repair orders, relieving the service advisors of this duty, ensuring accuracy and faster customer service.

Requirements

Processes the repair orders, relieving the service advisors of this duty, ensuring accuracy and faster customer service.
Reviews service repair orders and makes adjustments to assure accuracy.
Ensures that labor charges are correct and complete, monitors punch times and makes sure that the appropriate parts are charged on the repair orders.
Monitors that all repair order stories are complete, legible and sensible, whether for warranty claim filing or customer pay communication
Confirms that pricing is correct for service operations and parts charged to repair orders. Ensures that discount amounts are appropriate and taxes are correct.
Closes customer, warranty and internal Repair Orders
Compiles reports to show statistics for technician hours, productivity and other items pertinent to the operation of service business.
Audits weekly technician and support personnel time cards for accuracy. Presents a time card report to management for approval.
Contacts extended warranty vendors for approvals. Submits documents as required.
Verifies that all Repair Orders have email addresses and that customer information is up to date.
Assembles Repair Orders in sequence and files.
Pulls files when requested.
Protects dealership and customer information.

Nice To Haves

If assigned, assembles the daily service deposit, ensuring all documents are assembled and correct.
If assigned, tabulates technician payroll, taking into account special instructions.
Acts as back-up cashier if called upon.
Assists with clerical duties as requested and any other duties assigned.

Responsibilities

When interacting with customers, seeks to deliver exceptional guest experiences by going above-and-beyond. When not interacting with guests, gives priority to helping other team members deliver exceptional guest experiences (e.g., by being highly responsive to their requests for information or assistance that will help them serve our guests).
Treats all co-workers, customers, and vendors professionally and with respect.
Attendance and Punctuality
Adheres to Company Policies and Procedures
Maintains a clean and organized work area
Maintains a professional appearance and adheres to the dealership dress code.
Reviews service repair orders and makes adjustments to assure accuracy.
Ensures that labor charges are correct and complete, monitors punch times and makes sure that the appropriate parts are charged on the repair orders.
Monitors that all repair order stories are complete, legible and sensible, whether for warranty claim filing or customer pay communication
Confirms that pricing is correct for service operations and parts charged to repair orders. Ensures that discount amounts are appropriate and taxes are correct.
Closes customer, warranty and internal Repair Orders
Compiles reports to show statistics for technician hours, productivity and other items pertinent to the operation of service business.
If assigned, assembles the daily service deposit, ensuring all documents are assembled and correct.
Audits weekly technician and support personnel time cards for accuracy. Presents a time card report to management for approval.
If assigned, tabulates technician payroll, taking into account special instructions.
Contacts extended warranty vendors for approvals. Submits documents as required.
Verifies that all Repair Orders have email addresses and that customer information is up to date.
Works well in a team environment. Maintains good relationships with department and dealership personnel.
Assembles Repair Orders in sequence and files.
Pulls files when requested.
Acts as back-up cashier if called upon.
Assists with clerical duties as requested and any other duties assigned.
Protects dealership and customer information.

Benefits

Semi Monthly pay
Paid holidays & paid time off
Paid training
Stock Awards (select management and front-line team members eligible)
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax-free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Pet Insurance
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities.
Technician Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Employee referral program with bonus opportunities