Service Booker - Park Place Las Colinas
About The Position
The purpose of the Booker is to ensure an extraordinary client experience while creating client advocates. To post final charges on completed repair orders, verifying that all labor and parts charges are documented. Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
Requirements
- High School Diploma or GED required
- 1-3 months related experience and/or training; or equivalent combination of education and experience
- This job requires "people" skills and a genuine desire to serve the client.
- A positive attitude and willingness to be a team member are essential to this position.
Responsibilities
- Posts final charges on completed repair orders, and make sure that necessary support documentation is with repair order
- Verifies that proper operation codes and warranty damage codes are present on documentation and in compliance of dealership and manufacturer standards
- Knows and understands the manufacturer warranty policy and procedures
- Determines and enters the applicable labor operation codes, failure codes, and other administrative data required
- Records (flag) the appropriate technicians for the hours earned on the operations they performed
- Ensures that all deductibles are properly documented so they are collected from the client at the time of repair completion and vehicle delivery
- Communicates with Parts Department and Technicians to verify that all charges are documented
- Enters and revises information and description of repairs in computer system
- Prepares and delivers repair orders for billing
- Scan repair orders and distribute to appropriate party for final processing
- Obtains proper management authorization for policy charges (for any department) and/or discounts applied to a repair order
- Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction
- Knows and understands the Park Place Privacy and Information Security Policy, and adhere to its requirements
- Attends weekly department meetings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
