Part-Time Service BDC Representative
About The Position
Be the Voice of Exceptional Service at Milton Martin Toyota! Are you a strong communicator with a passion for helping others? Do you thrive in a fast-paced, customer-focused environment? Milton Martin Toyota is looking for a Service Client Care Coordinator to join our Business Development Center (BDC) — a vital part of our service department's success. As the first point of contact for many of our valued customers, you'll play a critical role in shaping the service experience from the very first call. If you're friendly, detail-oriented, and driven by results, we want to talk to you!
Requirements
- Excellent verbal communication and active listening skills
- High attention to detail and follow-through
- Professional phone presence and strong organizational skills
- Ability to multitask in a high-volume call environment
- Comfortable using customer service and scheduling software (CRM/DMS)
- Positive attitude, team player, and a strong work ethic
Nice To Haves
- Bilingual is a plus!
Responsibilities
- Handle inbound calls quickly and professionally to assist customers and schedule service appointments
- Make outbound calls to follow up on recalls, ToyotaCare, loyalty rewards, extended warranties, and more
- Review service history to recommend additional services during appointment setting
- Stay current on promotions, service specials, recalls, and updates
- Operate CRM and DMS software confidently and efficiently
- Develop product knowledge of Toyota vehicles and service offerings
Benefits
- Employee Discounts and Rewards Program
- Paid Time Off
- Work/Life Balance
- Clear paths for Career Advancement and on-the-job training
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
