Service BDC Coordinator

Paul Miller Inc.•West Caldwell, NJ

8d•Onsite

About The Position

Are you searching for long-term growth and development in your career? Whether you're in the automotive industry or joining us from another field, Paul Miller Auto Group is ready for you to become a part of an award-winning team. Paul Miller doesn’t just lend his name to a dealership; he ensures it maintains a reputation as the gold-standard for the loyalty and respect given to his valuable employees. If you’re ready to thrive in an environment where your professional and personal goals are supported, submit your application, and join the Paul Miller Toyota Team today! What We Offer Competitive Medical, Dental & Vision Insurance Company Funded Life Insurance Health & Wellness Program with Discounts 401K & Roth with Employer Match FSA for both Health and Dependent Generous Paid Time Off (Vacation, Sick, and Holiday) Short/Long Term Disability

Requirements

HS Diploma / GED equivalent
Ability to manage a high volume of inbound and outbound sales and service call volume, internet leads and call lists
Strong organizational skills, with the ability to effectively multi-task.
Must be reliable, dependable.
Outgoing personality, ability to influence customers to schedule appointments.
Extremely customer service oriented.
Excellent written and oral skills.
Previous experience in automotive industry
Valid Driver's License
Clear driving record
Must be willing to submit to a drug screening & background check

Responsibilities

Handle all incoming and outgoing phone calls and emails.
Handle our customer contacts through e-leads, service, follow-up and lead generations.
Prospect follow-up calls, set appointments for service and gauge customer satisfaction.
Answer customer internet inquires by both email and phone.
Schedule service appointments and reschedule no-show customers.
Produce large outbound call volume and notify customers of overdue services, recalls, etc.
Contact customers based on current marketing incentives.
Confirm upcoming service appointments.
Utilize CRM tools for logging and updating customer interactions.
Follow up in manner that results in the customer visiting the dealership.
Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
Interacting with customers as well as with all dealership departments.