BDC Service Coordinator

Holman

5d•$20 - $25•Remote

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Holman is seeking a customer-focused individual to join our team as a BDC Service Coordinator. In this role, you will be the first point of contact for customers seeking service appointments at our automotive dealerships, ensuring a seamless and positive experience from start to finish. The BDC Service Coordinator's performance will be assessed based on established metrics that evaluate the efficiency and effectiveness of service appointment scheduling. The BDC Service Coordinator is expected to adhere to the established work schedule, ensuring punctuality and consistent attendance. This is a remote position; however, candidates must reside in Maple Shade, NJ, or within approximately one hour of this area.

Requirements

Must have private dedicated office space that is in direct proximity of router to hard wire into, with internet speed of at least 10 Mbps, upload speed of at least 5 Mbps, and latency of less than 50 ms.
High School Diploma or equivalent; a combination of education and customer service experience is a plus.
Exceptional phone etiquette with a pleasant and engaging demeanor.
Strong listening skills with the ability to accurately record and address customer needs.
Demonstrated excellence in customer service and communication skills.
Positive attitude, reliability, and the motivation to meet or exceed goals as outlined in KPI Performance Standards.
Ability to multitask, problem‑solve, and stay calm in a fast-paced environment.
Proficiency in computer systems and the ability to quickly learn new software applications.

Nice To Haves

Previous call center, customer service, or automotive experience is preferred.

Responsibilities

Handle high‑volume inbound calls in a friendly, efficient, and professional manner.
Manage outbound activities to follow up on missed or overdue services and re-engage inactive customers by responding promptly to customer emails and text inquiries.
Listen actively and identify customer needs to offer appropriate solutions or escalate concerns to the right department.
Schedule and manage service appointments, ensuring detailed and accurate data entry using the myKaarma scheduling system.
Develop and maintain strong relationships with customers and dealership staff to support smooth workflow and customer satisfaction.
Consistently deliver premium-brand customer service, aiming to exceed customer expectations and enhance their experience.
Contribute ideas to improve call scripts, customer experience, and operational efficiency.
Participate in ongoing training to strengthen skills and stay current on automotive trends.