Service BDC Client Care Representative (Tilton)

Nucar Northern New England•Tilton, NH

3d•Onsite

About The Position

Winning multiple Best awards including place to work, Nucar Automall located at 40 East Main St in Tilton NH is expanding and looking for a top notch Service Business Development Representative to assist us in increasing the service traffic of the dealership by handling inbound service calls, making outbound calls, and producing solid and specific appointments for the service department. We look forward to sharing with you why we are proud of and enjoy what we do, and show you why everyonelovesanucar!

Requirements

Highly motivated
Good time management skills
Proven track record of achieving or over-achieving goals
Outstanding communication skills
Professional work ethic
Great attitude with a high-energy personality
Superior customer service skills

Nice To Haves

Scheduling experience preferred
Customer service experience preferred
Automotive experience helpful

Responsibilities

Answering incoming phone calls and online enquiries.
Logging customer details and comments in our system.
Scheduling appointments and following up with any "no show" customers.
Greeting and assisting walk-in customers, and treating all clientele with courtesy and respect.
Adhering to all company policies and procedures.
Maintaining contact with customers to ensure they are happy with our service.
Ensuring potential customers are aware of any promotions.
Assisting with various other tasks at the dealership.