Service BDC Representative

Castle Chrysler Dodge Jeep Ram of Naperville • Naperville, IL

13h • $16 - $18

About The Position

Do you enjoy helping people? Would you like to create a better service experience from the first conversation with a customer? We're hiring a Service BDC Representative to join our team at Castle Chrysler Dodge Jeep Ram of Naperville.

Requirements

• Prior experience as a BDC Representative, Call Center Coordinator, or related position
• Saturday Availability
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

Responsibilities

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily

Benefits

• 401(K) with company match
• Major medical (50% employee paid premium)
• Dental
• Vision
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Life Insurance, Property & Casualty Insurance
• Paid Time Off
• Employee vehicle purchase discounts
• Career advancement
• BDC Representative: $16-$18 per hour

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed