Service BDC Representative

Bob Ruth Ford • Dillsburg, PA

1d

About The Position

Family owned and operated for over 40 years, Bob Ruth Ford, Inc. is South Central Pennsylvania’s fastest growing dealership. As a Service Business Development Center Representative, you will be directly responsible for both contacting and following up with current service customers, developing new service business opportunities, and customer retention.

Requirements

• A high school diploma or equivalent
• A valid Pennsylvania Driver’s License
• Managing a heavy flow of internet appointment leads
• Scheduling service appointments
• Answering inbound service calls
• A strong working knowledge of Microsoft Office products
• Well-developed time management and organizational skills
• Strong interpersonal and verbal communications ability, including demonstrated presentation skills and a professional demeanor

Nice To Haves

• Experience using auto industry computer software and applications and ability to learn new software
• 1-2 years of telephone call center and/or customer service experience
• 1-2 years of inside/outside sales experience

Responsibilities

• Personally respond to phone calls and emails related to customer vehicle appointments
• Utilizing various communication methods to contact customer including phone call, text messaging, and email
• Managing a heavy flow of internet appointment leads
• Scheduling service appointments
• Answering inbound service calls
• Learning, understanding, and following call and email scripts.
• Managing/handling outbound communication including but not limited to: Recalls Declined RO’s Our Certified Maintenance Program Warranty Expirations Connected Vehicle Data Service Reminders Follow-up calls, texts to existing customers regarding their service experience
• Communicating with customers and other staff regarding the Service Buy Back Program
• Service Buy Back Program This position also completes sales training (including Ford-specific training) and phone training, reports monthly activities as required, and makes recommendations to service management regarding sales/service opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED