Service BDC - Toyota of Santa Fe

Sonic Automotive•Santa Fe, NM

18h•Onsite

About The Position

The Service BDC Agent is responsible for generating service appointments with customers that contact the dealership via the internet to schedule or inquire about service repairs. The Service BDC Agent will deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. They will use lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The agent will promptly and accurately enter all customer inquiry data into the CRM, generate and schedule service appointments, and compile all necessary reports, forms and other documentation on a timely basis. The agent will also be trained to understand all products and services offered on the service side.

Requirements

All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid drivers license.

Nice To Haves

At least 1+ year of customer / hospitality level service.
Excellent interpersonal and communication skills.
Goal-driven to meet and exceed store appointment goals.
Ability to work independently and as part of a team in a fast paced environment.
Strong organizational and time management skills.
Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
Use lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
Promptly and accurately enter all customer inquiry data into the CRM.
Generate and schedule service appointments.
Compile all necessary reports, forms and other documentation on a timely basis.
Will be trained to understand all products and services offered on the service side.