Experienced Automotive Call Center Agent

Lexus of Winter Park • Winter Park, FL

7d

About The Position

The Service BDC Agent position at Lexus of Orlando and Lexus of Winter Park offers a great opportunity for experienced call center agents, particularly those with a background in the automotive industry, to join a respected luxury dealership. Here’s an overview of the role: Position: Service BDC Agent - Experienced Automotive Call Center Agent Location: Winter Park, FL Company: Lexus of Orlando and Lexus of Winter Park This position is ideal for experienced call center agents who excel in customer interaction, organization, and professionalism, particularly those passionate about working in a luxury automotive environment.

Requirements

• Proficiency in Microsoft Excel
• Dependable, driven team player with a "can-do" attitude
• Excellent communication, organization, and customer service skills

Nice To Haves

• Bilingual proficiency

Responsibilities

• Build strong rapport with guests to secure service appointments and instill confidence in the dealership
• Utilize CRM software to handle reservations and maintain effective follow-up
• Make outbound calls to schedule accessories or equipment installation for vehicle purchases
• Gain in-depth knowledge of products and services
• Provide a world-class experience to every guest
• Flexible availability for day, evening, and weekend shifts (closed Sundays)

Benefits

• BCBS FL Healthcare, dental, vision, life, AD&D, and disability coverage through Allstate
• 401(k)
• Paid vacations
• Holidays (Christmas, Thanksgiving, Labor Day, Memorial Day, July 4th, and New Year's Day)
• Full-time associates only, with specific eligibility requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed