Call Center Agent

Adriana's Insurance•Irvine, CA

3d•$18 - $80

About The Position

We are looking for a motivated, results-driven Call Center Sales Agent to join our insurance brokerage team. In this role, you will engage prospective and existing customers over the phone, identify their insurance needs, and drive policy sales or qualified transfers to licensed agents. The ideal candidate thrives in a high-volume sales environment, is persuasive without being pushy, and is excited by performance-based incentives. Pay: Hourly + Uncapped Commissions Sign on Bonus up to $4,000 for licensed agents

Requirements

High school diploma or equivalent
1+ year of call center sales, inside sales, or telemarketing experience preferred
Strong persuasion, negotiation, and closing skills
Confident phone presence with excellent verbal communication
Ability to work in a fast-paced, metric-driven environment
Basic computer skills and experience using CRM or dialer systems
Reliable attendance and strong work ethic

Nice To Haves

Insurance sales experience (life, health, auto, or P&C)
Active insurance license or willingness to obtain one
Experience working with quotas, commissions, or performance bonuses
Bilingual (Spanish/English a plus)

Responsibilities

Make high-volume outbound and inbound sales calls to prospective insurance customers
Identify customer needs and recommend appropriate insurance solutions
Pre-qualify leads and transfer warm prospects to licensed insurance agents or close sales if licensed
Consistently meet or exceed daily, weekly, and monthly sales targets
Follow approved sales scripts while adapting to customer conversations naturally
Overcome objections and clearly explain value propositions
Accurately collect and document customer information in CRM systems
Maintain strict compliance with insurance regulations and call quality standards
Participate in sales coaching, training sessions, and performance reviews