Call Center Agent

Serenity Mental Health Centers • Sandy Springs, GA

5d • $17 - $20 • Onsite

About The Position

Serenity Healthcare is hiring Call Center Agents to support patients taking their first steps toward mental wellness. In this role, you’ll speak with individuals who have already expressed interest in care, answer questions, and help schedule appointments with empathy, clarity, and confidence. No healthcare experience required — we provide paid training.

Requirements

• High school diploma or GED
• Experience in a high-volume customer service or call center environment
• Strong verbal and written communication skills
• Ability to stay calm, organized, and professional in a fast-paced setting
• Basic computer and data-entry skills (Microsoft Office a plus)

Responsibilities

• Speak with prospective and existing patients to schedule and manage appointments
• Guide hesitant callers with empathy and solutions-focused communication
• Convert inbound leads into scheduled appointments through confident follow-up
• Verify patient information and insurance details
• Enter and update patient data accurately in the EMR system
• Respond to patient questions, concerns, and escalations professionally
• Follow established protocols to ensure consistent, high-quality service
• Collaborate with clinic and care teams to support a seamless patient experience

Benefits

• Starting at $16.50/hour, with growth to $19.50/hour within 6 months
• $1.00/hour bilingual differential for fluent Spanish/English speakers
• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after first year) + 10 paid holidays
• Flexible shift scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED