Call Center Agent

Delaney Chevrolet Inc • Indiana, PA

2d

About The Position

PRIMARY FUNCTION: Handling inbound and outbound calls, with follow-up calls and with a commitment to increase Customer service satisfaction.

Requirements

• High School Diploma or equivalent.
• Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential Customer.
• First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
• Excellent organizational skills and attention to detail.
• Preferable knowledge of working with Microsoft Word, computer literate/knowledge, data entry skills.

Nice To Haves

• Prior related Telemarketing experience preferred.

Responsibilities

• Answer all incoming calls and schedules appointments for our vehicle service and sales departments.
• Making outbound calls.
• Log all Customer comments.
• Schedule follow up contact if no appointment is made.
• Contact Customers using scripts to schedule appointments for Sales & Service.
• Confirm scheduled appointments.
• Follow up with Service & Sales Department to determine if appointment was kept and the outcome.
• Schedule future contact as needed.
• Purify and update Customer changes in database.
• Contact Customers based on current marketing initiatives.
• Respond to Customer website requests.
• Contact Internet Customers via email and phone to schedule an appointment.
• Follow up on Internet Customer emails according to pre-determined timeline.
• Notify necessary departments when an appointment is scheduled.
• Assist with other duties, as assigned.
• Ability to meet or exceed monthly goals.
• Regular and reliable attendance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED