Service BDC Agent

Asbury Automotive•Duluth, GA

65d

About The Position

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

Requirements

Excellent customer service skills and motivation to be successful
High volume incoming and outgoing calls, ranging from 50+ calls per day
Advanced computer & phone skills
Minimum typing 35-40 words per minute at minimum
Able to multi-task in a fast paced environment
Team player
Must be at least eighteen years of age
Must be able to pass pre-employment screens (background and drug test)

Nice To Haves

Experience using customer tracking systems to track calls and appointments preferred
Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
Appointment setting experience a plus
Various language proficiency is always a plus

Responsibilities

Receive a high amount of inbound calls
Partner with the service department to schedule vehicle service appointments
Greet customers and provide information on shuttle schedule if needed
Contact and communicate with customers to identify automotive service needs
Follow all dealership processes and procedures, high frequency of contact with customers
Thorough documentation of all contacts within the customer management system
Complete internet lead management service work plans on a daily basis
Answer all calls in a prompt, professional and courteous manner
Use scripts to collect all pertinent customer information and document in the system accordingly
Adhere to Asbury phone scripts

Benefits

Weekly pay
Paid holidays & paid time off
Deferred Holiday Pay Match
Paid training
Stock Awards(select management and front-line team member's eligible
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities Additional advantages
Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Aggressive Employee referral program with bonus opportunities