Service Banker

FIRSTAR BANK•Sallisaw, OK

3d•Onsite

About The Position

Build, maintain and strengthen customer relationships through efficient, professional, friendly, and personalized customer service while processing customer transactions.

Requirements

Knowledge of deposit products and services
Excellent communication and interpersonal skills
Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone.
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
Team player with excellent written, verbal, and interpersonal communication skills.
Ability to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and Core Values.
Proficient with Microsoft Word, Excel and Outlook.
Minimum two (2) years Teller experience, preferred.
High school diploma, or equivalent.
Prolonged periods of sitting at a desk and working on a computer, with occasional standing and walking throughout the office.
Occasional bending, reaching or stooping as needed to retrieve files, office supplies, or materials.
May occasionally lift and/or move items up to 25 pounds (e.g., files, office supplies, packages.)
Requires the ability to communicate effectively, including the use of visual acuity for reviewing documents and screens and auditory ability for conversations in person and by phone.

Nice To Haves

Minimum two (2) years Teller experience

Responsibilities

Process accurate transactions such as deposits, withdrawals, or payments, resolve complaints or account discrepancies, and answer questions.
Maintain and balance cash drawers and reconcile any discrepancies.
Balance vaults, ATMs, and coin machines, as required.
Ability to open new accounts.
Log referrals and customer feedback through internal system on a regular basis.
Handle currency, transactions, and confidential information in a responsible manner.
Maintain and demonstrate advanced knowledge of current bank products and services to provide accurate guidance and cross sell to customers.
Maintain advanced knowledge of and ensure compliance with applicable regulatory requirements and internal policies and procedures.
Meet Personal SMART Goals.
Complete required annual training and maintain knowledge relevant to the role.
Participate in bank and community initiatives to strengthen visibility and reinforce Firstar’s commitment to the communities it serves.
Perform additional responsibilities as assigned in support of the Bank’s priorities and objectives.