Associate Service Assurance Manager

C.H. Robinson•Dallas, TX

2d•$21 - $33•Onsite

About The Position

C.H. Robinson is looking for a Service Assurance Manager to join our Warehouse team. This position is based in our Dallas Metro warehouse with an expectation to be on-site 5 days per week. In this role you will act as the primary figurehead and point of contact for warehouse investigation, research, troubleshooting, and correspondence in support of customer success in the warehouse network. You are responsible for customer inventory activity and advocacy, driving continuous improvement and delivering upon and exceeding warehouse service commitments. Additionally, you will partner and collaborate closely with various stakeholders (Warehouse and Commercial leaders, IT, Industrial Engineering, and Transportation) to ensure optimal customer experience. If you have a passion for problem analysis, process improvement, and are solutions oriented, you may be a great fit.

Requirements

High School diploma or GED
Ability to work onsite at a Warehouse location 5 days per week
Ability to travel up to 10% (domestically)

Nice To Haves

Bachelor’s degree from an accredited college or university
Minimum 2 to 4 years of previous C.H. Robinson experience
Strong analytical and problem-solving skills; ability to make data-driven decisions
Strong strategic orientation, relationship building, negotiation skills (ability to persuade, motivate and influence others), and business acumen
Strong knowledge of warehouse and inventory operational environments
Ability to thrive under deadlines and work in a team environment, while also delivering independent results
Strong prioritization skills, multi-tasking skills, and works with a sense of urgency
Excellent verbal and written communication skills; must work effectively with all levels of management and employees
Proficient in Microsoft Office Suite of programs
Values a diverse and inclusive work environment

Responsibilities

Communicate proactively with customers and account management to ensure needs are met and orders are fulfilled.
Serve as the primary liaison between warehouse operations and commercial account management, fostering collaboration and alignment.
Manage conflict and navigate challenging conversations with professionalism and diplomacy.
Ensure quality execution against warehouse KPIs and service commitments, identifying gaps and driving process improvements.
Conduct root cause analysis and implement solutions to address defects, inefficiencies, and waste.
Provide data-driven insights through inventory reporting and performance evaluations to support customer fulfillment and operational goals.
Own the warehouse claim process, including induction, research, and resolution.
Prepare and deliver accurate reports, training materials, and presentations to support continuous improvement and operational excellence.
Advocate for customer-specific needs internally, ensuring proper prioritization of resources and alignment with business objectives.
Utilize system and ad-hoc reporting tools to support decision-making and drive change management initiatives.

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities