Service Assurance Agent-2
Federal Express Corporation•Baltimore, VT
•$21 - $31•Onsite
About The Position
Focuses on root cause analysis to improve service, provides feedback to management, offers solutions and actions to solve operational problems. Promotes and supports the service assurance network and quality improvement process in all facets of the operations. Provides inventory tracking, deployment, maintenance support for devices, equipment and software. Assist with new hire orientation. File and shred documents. Serve as an admin to the managers. Performs other duties as assigned.
Requirements
- High school diploma/GED
- Eighteen (18) months FedEx experience
- Ability to complete all basic and re-currency training
- Knowledge of FedEx operations features of service
- Knowledge of mainframe and web-based applications, i.e. Cosmos, GNSL, FAMIS, IMS, TSO, CMS, etc.
- Must be proficient with PC applications including Microsoft word, spreadsheets, databases and graphics
Responsibilities
- Focus on root cause analysis to improve service
- Provide feedback to management
- Offer solutions and actions to solve operational problems
- Promote and support the service assurance network and quality improvement process
- Provide inventory tracking, deployment, and maintenance support for devices, equipment, and software
- Assist with new hire orientation
- File and shred documents
- Serve as an admin to the managers
- Perform other duties as assigned
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401k
- Paid holidays
- Family and Medical Leave Act (FMLA)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
