Service Associate

PEPCO • Upper Marlboro, MD

4d • Hybrid

About The Position

Exelon is leading the energy transformation and is looking for problem solvers, innovators, community builders, and change makers to join their team. The company is a Fortune 200 organization with 20,000 colleagues serving over 10.7 million customers across six energy companies. Exelon is committed to fostering an environment where every individual can thrive, focusing on purposeful careers, growth opportunities, community impact, and support for employees. They value diverse voices, fresh perspectives, and bold thinking, offering competitive compensation, incentives, excellent benefits, and opportunities for career advancement.

Requirements

• High School Diploma or equivalent.
• 2 years of clerical experience or equivalent training/experience.
• Working knowledge of Windows-based computer systems.
• Ability to exercise judgment acceptable to the Company using a considerable degree of skill and mental capability.
• Valid Driver's License.
• Ability to read, write and speak effectively in the English language.

Responsibilities

• Routinely assesses the needs of external and internal customers to determine a best approach to resolution (e.g., corresponds with customers personally, by telephone, or by written/electronic correspondence).
• Routinely supports, maintains, and coordinates applicable departmental processes to provide quality customer service.
• Supports division/department operations in the timely preparation, maintenance, and coordination of processes within Distribution Engineering, Pepco Operations, or other Pepco Regional processes.
• Daily usage of applicable corporate computer systems.
• Routinely demonstrates the principles of safety, diversity, teamwork, and development/training of coworkers.
• Ability to exercise independent problem solving and decision making with a high degree of initiative and self-coordination.
• Communicates effectively and drives document management compliance, quality, and timeliness. Communicates in all directions as a task-oriented employee who routinely works independently.
• Makes recommendations and implements work practices for process improvements and streamlining.
• Supports the emergency restoration efforts as set forth in the Storm Restoration Plan.
• Directs and instructs other service associates as required.
• Performs clerical duties as required by the division/department to meet business needs.
• May be required to do work of a clerical nature outside of their immediate division/department but within the Pepco Region.
• Performs analytical and clerical duties (once trained to do so) regardless of where they are in the Service Associate progression.
• Assist BU Employees/Supervisors/Managers with eTime, PTO payroll charging issues, and other eTime duties (OT rosters, vacation/burden schedules, etc.).
• Track vehicle assignments, assist Supervisors with vehicle maintenance schedules, update Verizon Telogis, provide additional insurance certificates, inspection stickers, collect/scan daily inspection sheets, and manage spare vehicle keys.
• Monitor material requests (MRs) and reconcile against M320 reports (Productivity Initiative).
• Must maintain and complete annual training to become a
• Perform various entry/mid-level administrative support functions to include, but not limited to: D.DOT Permits, L1900 Staffing Rosters, Tyndale, Kelmar (Vision, Medical, CDL Support), Crane Requests.
• Prepare, organize, and submit damage claims for the department service centers.
• Other duties as assigned.

Benefits

• Hourly rates paid in accordance with skills, qualifications, experience or collective bargaining agreement: $42.37/Hr.
• Annual Bonus for eligible positions: 4%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED