Service Associate

Allworth Financial•Denton, TX

11d•Onsite

About The Position

Allworth Financial is an independent investment financial advisory firm specializing in retirement planning, investment advising, and 401(k) management. They offer a direct approach to financial planning, delivering long- and short-term investment planning solutions and advice to help clients achieve their goals and plan strategically for retirement. Allworth Financial is a high-growth, private equity-backed, multi-branch Registered Investment Advisor, founded in Sacramento, California, in 1993. It is primarily a fee-based, employee-centric fiduciary advisory firm that emphasizes client well-being and education. The business is a multi-billion dollar firm on track for continued growth through acquisitions and organic growth. Allworth has been recognized as a great place to work, receiving the "Circle of Excellence" award from the National Business Research Institute for employee and client satisfaction in 2021 and was recognized as a Barron's Top 40 RIA in 2024. The Service Team consistently strives for service excellence. This role supports both clients and advisors with a focus on addressing inquiries, managing client accounts, and ensuring smooth operations. The individual will handle day-to-day client requests, manage paperwork, and assist with account transactions, working closely with senior team members to maintain a high standard of service. This is a full-time, Non-Exempt role based out of the Denton, TX office and requires 5 days of in-office work.

Requirements

1-3 years of experience in a client-facing administrative role within the financial services industry.
GED required
Strong communication skills with the ability to manage client relationships.
Experience with CRM systems
Detail-oriented with a strong focus on accuracy.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency with Microsoft Office Suite.

Nice To Haves

BS/BA degree preferred
Knowledge of regulatory requirements and industry best practices is a plus.

Responsibilities

Serve as a point of contact for clients, responding to calls and emails, addressing their needs and inquiries in a timely manner.
Coordinate and manage client appointments, ensuring all logistics and documentation are prepared.
Process client requests, including account transactions, and paperwork in compliance with firm procedures.
Support the onboarding process for new clients, ensuring a smooth and positive first experience.
Work with custodians and internal teams to resolve any issues related to account maintenance, transfers, or service requests.
Provide notary services for client transactions as needed.
Assist in maintaining accurate client records and ensure all documentation is up to date.
Work with financial advisors to understand client preferences and goals and help relay that information accurately.

Benefits

Medical: Blue Shield (PPOs and HDHP with HSA) plans and Kaiser (HMO) plans for California associates
Dental insurance with MetLife
Vision insurance with VSP
Optional supplemental benefits
Healthcare savings accounts with company contribution
Flexible spending accounts
Flexible working arrangements
Generous 401K contributions
Exempt associates qualify for our flexible paid time off policy
Non-Exempt associates will receive 15 days of paid time off annually during the first three years of employment
11 Paid Holidays
Option to participate in our Equity Purchase Program (Contract, intern, and part-time employees are not eligible)
Future growth opportunities within the company