Service Associate - Night

EōS Fitness•Fort Myers, FL

19h•Onsite

About The Position

EōS Fitness is seeking a Service Associate to provide a welcoming, professional, and helpful experience to all members. This role reports directly to the Operations Manager and serves as a key representative of the gym's commitment to exceptional service. The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. This position requires flexibility and adaptability to the evolving needs of the gym, with duties subject to change at management's discretion. The primary purpose is to be a great host, the members' best source of information, and to create a fun atmosphere for members, guests, and staff.

Requirements

Previous experience in customer service or front desk role.
CPR certification required within 30 days of hire.
Must attend all mandatory company trainings within 30 days of employment.
Follow all current company policies and standard operating procedures, which may be updated or changed over time.
Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
Ability to bend routinely and repetitively to lift more than 40 lbs.
Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from database or email system.

Nice To Haves

Experience or strong interest in the fitness industry is a plus.
Excellent interpersonal skills with a customer-focused attitude.
Ability to multitask and handle a fast-paced environment.
Proficiency in MS Office and familiarity with gym management software.
Strong organizational and problem-solving skills.
Flexibility to work evenings, weekends, and holidays as required.
Embraces our Core Values.

Responsibilities

Greet members and guests with a friendly and professional attitude.
Provide information about gym services, programs, and membership options.
Address member inquiries, concerns, and complaints promptly and professionally.
Check-in members and guests using the gym’s management system.
Oversee and manage check-in alerts and notifications.
Ensure the front desk area is clean, organized, and stocked with necessary supplies.
Process payments for memberships, classes, and retail items.
Follow safety protocols and procedures to ensure the well-being of all gym members and staff.
Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance.
Support a clean and well-maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks.

Benefits

A highly energetic and collaborative team.
A management team that cares about your professional development.
Free membership for you and plus one family member.
Discounted Personal Training, and merchandise – including supplements.
Employee referral program.
Daily Pay offered - access your funds before payday.
Competitive pay plus vacation, holiday, and sick pay.
Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!
401(k) + Company matching!
Personal education growth options with Sophia Learning.
Based on eligibility of tenure and full-time vs. part-time employment.