Service Associate - Series 7 & 63 Required

Raymond James • Saint Petersburg, FL

12d • Hybrid

About The Position

Investment Central, a specialized department at the Raymond James home office, is dedicated to providing exceptional service to Raymond James’ clients. Although we operate as a home office department, our approach mirrors that of most Raymond James branches. As a licensed Service Associate, you will play a crucial role in our branch, serving as the initial point of contact for our clients. Your expertise in customer service, securities trading, and problem-solving will enable you to deliver superior service to our valued clients. At Investment Central, you will not have a sales goal rather we want you to focus on delivering a Service 1st client experience.

Requirements

• High School Diploma or equivalent and three (3) years’ experience in the financial services industry, preferably including related service experience.
• SIE required provided that an exemption or grandfathering cannot be applied.
• Series 7 and 63 licensing required.
• Call center best practices
• Account types and industry operations in general.
• Securities Trading
• Inheritance Case processing
• Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.
• Operating standard office equipment and using required software applications to produce correspondence, presentations, electronic communication and spreadsheets.
• Detail orientation to ensure quality standards are met without impairing workflow.
• Follow-up to ensure resolution and completion of tasks.
• Provide a high level of customer service in a calm, courteous and professional manner.
• Establish and maintain effective working relationships at all levels of the organization.
• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.
• Use effective oral and written communication skills sufficient to communicate and interact effectively with clients and home office.
• Constructively work under stress and pressure when faced with high workloads and deadlines.
• Work independently as well as collaboratively within a team environment.

Nice To Haves

• Associates and/or Bachelor’s Degree Preferred but not required.

Responsibilities

• Address account-level issues through inbound phone calls, ensuring a positive client experience.
• Provide a positive client experience to clients who contact Investment Central through inbound and outbound phone calls and electronic communications.
• Work closely with other home office departments to resolve client account issues.
• Reach out to clients proactively to address important matters related to their accounts and to follow up on other items.
• Execute client-directed trades across various asset types, including mutual funds, fixed income, and stocks.
• Regularly handle client-directed transactions such as ACH transfers, wire transactions, and journal requests.
• Manage a diverse range of accounts, including trust accounts, estate accounts, and entity accounts.
• Uphold a high level of integrity and compliance with Raymond James’ Code of Business & Ethics.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED