Service Associate

Allworth Financial•Durham, NC

9d•Onsite

About The Position

Allworth Financial is an independent investment advisory firm providing full-context wealth planning solutions. The firm brings together investment, tax, retirement, estate, and other financial considerations to help clients evaluate decisions in the context of their whole financial lives. Founded in Sacramento, California, in 1993, Allworth Financial is a high-growth, private equity-backed, multibranch registered investment adviser. Allworth is primarily a fee-based fiduciary advisory firm that emphasizes client well-being and education. The firm continues to expand through acquisitions and organic growth. Allworth is a great place to work and build a career. The firm ranks among the top 15 on Barron’s Top 100 RIA Firms list, has a historical client retention rate of 97%, and is a National Business Research Institute (NBRI) Circle of Excellence Award winner. Learn more at AllworthFinancial.com. SUMMARY: Our Service Team consistently strives for service excellence. The Service Associate – Client Support is responsible for providing exceptional administrative support to the financial advisory team and ensuring a seamless client experience. This role will focus on assisting with day-to-day client service requests, processing transactions, handling client inquiries, and managing account-related documentation. The Service Associate will collaborate closely with senior team members to deliver high-quality service and contribute to the smooth operation of client services. This is a full-time, non-exempt position based in our Durham, NC office and requires five days per week on-site.

Requirements

2-5 years of experience in a client-facing administrative role within the financial services or related industry
BS/BA degree preferred; high school diploma or GED required
Strong communication skills with the ability to establish rapport with clients and colleagues
Experience with CRM systems and basic financial software (experience with custodial platforms is a plus)
Knowledge of financial services industry practices, with familiarity in processing account transactions or client service inquiries
Strong attention to detail and accuracy in handling client records and transaction-related documents
Ability to multitask and manage competing priorities in a fast-paced environment
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Nice To Haves

experience with custodial platforms is a plus

Responsibilities

Serve as an initial point of contact for clients, addressing inquiries and providing timely responses to their needs via phone and email
Assist with scheduling and coordinating client appointments, ensuring all logistics are handled efficiently and accurately
Process client requests, including transactions and paperwork, in line with firm policies and procedures
Assist in the onboarding process for new clients, ensuring a smooth and positive experience
Collaborate with custodians and internal teams to resolve client account issues, transfers, and general service requests
Support advisors with client-related documentation, ensuring all forms are complete, accurate, and submitted on time
Provide notary services for client transactions as required
Maintain up-to-date client records and help ensure accuracy and consistency across internal systems

Benefits

Medical: Blue Shield (PPOs and HDHP with HSA) plans and Kaiser (HMO) plans for California associates
Dental insurance with MetLife
Vision insurance with VSP
Optional supplemental benefits
Healthcare savings accounts with company contribution
Flexible spending accounts
Flexible working arrangements
Generous 401K contributions
Exempt associates qualify for our flexible paid time off policy
Non-Exempt associates will receive 15 days of paid time off annually during the first three years of employment
11 Paid Holidays
Option to participate in our Equity Purchase Program (Contract, intern, and part-time employees are not eligible)
Future growth opportunities within the company