Head Teller - Highlands
About The Position
This role actively supervises tellers at a branch location to ensure customer banking transactions are completed in a timely manner, sales opportunities are acted upon, and behavior is friendly and professional. The position supports the bank's mission, vision, and philosophy, and complies with all organizational policies and procedures, including those related to regulatory agencies. The Service Associate III is expected to exemplify a commitment to service, perform all duties of a Service Associate II, and engage in consultative selling by uncovering customer needs and offering solutions. This role involves supervising all Service Associate activities, conducting branch level audits of cash and cash handling equipment, approving checks and deposits, balancing the ATM, ordering and shipping money, participating in the interviewing and hiring process, providing training and feedback to the Office Manager on performance reviews, participating in team meetings, and communicating procedural changes to staff.
Requirements
- High School Diploma or GED Equivalent
- 6 months of teller experience
- Good written and verbal communication skills
- Proven decision-making ability
- Proven ability to supervise and work well with others
- Professional appearance and demeanor
- Must be dependable
Responsibilities
- Exemplify our 212 commitment to service
- Perform all duties of a Service Associate II
- Consultative Selling – Engaging customers and prospects to uncover needs and offer solutions
- Supervise all Service Associate activities, including customer service efforts, balancing success, and maintenance of work areas
- Perform various branch level audits of cash and cash handling equipment
- Approve checks and deposits according to SYB check cashing and hold waiver policies
- Balance ATM
- Order and ship money to maintain proper inventory and fill coin and currency orders
- Participate in the interviewing process and hiring decisions
- Provide ongoing training, feedback and input to Office Manager on Service Associate performance reviews
- Participate in weekly team meetings
- Communicate procedural changes or update to the staff
- Help lead and guide Service Associates on the teller line
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
