Head Teller - Middletown
About The Position
This role involves actively supervising tellers at a branch location to ensure customer banking transactions are completed efficiently, sales opportunities are pursued, and a friendly and professional demeanor is maintained. The position supports the bank's mission, vision, and philosophy, and ensures compliance with regulatory agencies. Key responsibilities include performing duties of a Service Associate II, engaging in consultative selling, supervising Service Associate activities, conducting branch audits, approving checks and deposits, balancing the ATM, managing money inventory, participating in hiring decisions, providing training and feedback, attending team meetings, and communicating procedural changes.
Requirements
- High School Diploma or GED Equivalent
- 6 months of teller experience
- Good written and verbal communication skills
- Proven decision-making ability
- Proven ability to supervise and work well with others
- Professional appearance and demeanor
- Must be dependable
Responsibilities
- Exemplify our 212 commitment to service
- Perform all duties of a Service Associate II
- Consultative Selling – Engaging customers and prospects to uncover needs and offer solutions
- Supervise all Service Associate activities, including customer service efforts, balancing success, and maintenance of work areas
- Perform various branch level audits of cash and cash handling equipment
- Approve checks and deposits according to SYB check cashing and hold waiver policies
- Balance ATM
- Order and ship money to maintain proper inventory and fill coin and currency orders
- Participate in the interviewing process and hiring decisions
- Provide ongoing training, feedback and input to Office Manager on Service Associate performance reviews
- Participate in weekly team meetings
- Communicate procedural changes or update to the staff
Benefits
- 401(K) with a company match of up to 6%
- ESOP employer match
- Medical insurance
- Dental insurance
- Vision insurance
- Cancer/Disease insurance
- Accident insurance
- Flexible Spending Accounts
- Flexible Savings Accounts
- Health Savings Accounts
- Bank paid Life/AD&D insurance
- Voluntary Life/AD&D insurance
- Bank paid Short-Term and Long-Term Disability insurance
- Employee Stock Purchase Plan
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
