Service Assistant

Spare Time Entertainment•Colchester, VT

3d•Onsite

About The Position

The Service Assistant will interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.) and serve guests utilizing Spare Time Entertainment’s Steps of Service. This role provides support to servers and kitchen staff, assists with food preparation, and communicates food orders to chefs, paying attention to priorities and special requests. The Service Assistant ensures food is served in accordance with safety standards and acts as the contact point between Front of the House and Back of the House staff. This role also involves informing restaurant staff about guest feedback or requests, assisting with table turnover, removing soiled dishes, polishing silverware, and ensuring families with young children receive appropriate menus and silverware. Additionally, the Service Assistant will promote knowledge of the location’s features and upcoming events, demonstrate menu knowledge with the ability to make suggestions and answer guest questions, and maintain clean equipment and working areas according to health codes. This role also involves keeping products and areas organized and restocked, communicating inventory shortages, and reporting violations to management. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

High school diploma preferred.
Previous work experience preferred.
Able to stand and walk for extended periods of time.
Able to lift 50 pounds.

Responsibilities

Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.).
Serve guests utilizing Spare Time Entertainment’s Steps of Service.
Provide support to servers and kitchen staff.
Assist with prepping food.
Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies).
Demonstrate ability to review ordered items before leaving the kitchen and efficiently delivers ready items to the accurate location.
Ensure food is served in accordance with safety standards (e.g. proper temperature).
Act as the contact point between Front of the House and Back of the House staff.
Inform restaurant staff about guests’ feedback or requests (e.g. when they ask for the check).
Assist the wait staff with table turnover – set up and break down.
Remove soiled dishes and utensils and maintain dish area.
Polish and rolled silverware.
Ensure that families with young children receive kid’s menus and special silverware sets.
Able to promote knowledge of the location’s features and upcoming events.
Demonstrate knowledge of the menu, with the ability to make suggestions and answer guest’s questions about ingredients.
Maintain clean equipment and working areas by following the restaurant’s preventative maintenance programs and in accordance with Local, State, and Federal Health Department Codes.
Keep products and areas organized and restocked as needed, communicating any inventory shortages to supervisor.
Report all violations to management.
Other duties as assigned.