Service Assistant

University of Guelph • Guelph, ON

4d • Onsite

About The Position

This temporary full-time position supports the integrated front desk of Student Wellness Services, acting as the first point of contact for students, staff, faculty, parents, off-campus healthcare providers, colleagues at other educational institutions, and the general public. The role provides support for Health Services, Counselling Services, Student Accessibility Services, and the Health and Performance Centre. The incumbent must interact with clients with an open mind and without judgment, listening compassionately, discerning needs, and conveying complex information accurately. The ability to multi-task, prioritize, handle interruptions, track detailed information, and work in a fast-paced environment with changing procedures is crucial. The role also includes maintaining routine clerical support.

Requirements

• One (1) year Community College (Health Office Administration Certificate), or equivalent, along with one (1) year of experience in a health profession setting. A combination of relevant education and experience may be considered.
• Knowledge and direct experience working with electronic medical billing and scheduling systems.
• Excellent interpersonal and communication skills, including experience working with people dealing with a range of health-related issues, including mental health.
• Ability to set priorities and organize time effectively.
• Excellent skills with computer software, including technical problem-solving when required.
• Ability to work collaboratively within a multidisciplinary, student-centered health care setting.
• Demonstrated commitment to providing accessible, inclusive, and compassionate customer service.
• Strong understanding of privacy and confidentiality responsibilities, including a working knowledge of the Personal Health Information Protection Act (PHIPA).

Responsibilities

• Respond to inquiries and assist students seeking services across the department of Student Wellness Services.
• Receive clients for Drop-in Clinic/Same-day services in Health Services and Counselling Services.
• Schedule appointments, direct calls, and answer questions for Student Accessibility Services (SAS), Counselling Services, and Health Services.
• Manage the Collaborative Health Record (Input Health and AIM) and the scheduling system for SAS, including student portals, incoming documents, and schedules of professionals.
• Facilitate access to groups and other services requiring a referral.
• Manage a large volume of information supporting over 60 professionals across multiple disciplines.
• Assist with tasks across each unit, including intake support (SAS), health information management, external referrals, receiving payments, and responding to billing inquiries.
• Maintain routine clerical support, including opening and closing the office, answering phones and email, filing, mail distribution, electronic data management, billing, and receiving payments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree