Service Assistant

City Winery Nashville•Nashville, TN

11d•Onsite

About The Position

Service Assistants (Busser/Runner) are responsible for providing a clean and pleasant dining experience by clearing, sanitizing, and resetting tables, as well as ensuring all areas are well-stocked and tidy. The Service Assistant directly supports servers and/or bartenders during service, performing any tasks necessary to ensure a high-quality guest experience.

Requirements

Strong work ethic, team player, and exceptional guest service skills
Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit
Ability to navigate venue conditions, including tight spaces, dark room and loud environment
Polished presentation
Ability to take direction from others
Effective communication and interpersonal skills with a proven ability to build positive relationships with people in the scope of employment
Aptitude to resolve problems
Ability to work both independently and in a team environment
Ability to work a flexible schedule including days, nights, weekends, and holidays
Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs.

Nice To Haves

1+ year experience as a Busser or Runner in a fast-paced, high-volume service environment preferred and/or equivalent relevant experience

Responsibilities

Provide guest hospitality; clear, clean, and replenish tables, settings, and all service areas; remove courses as completed and deliver to kitchen; replenish utensils; refill water glasses; remain alert to guest needs at all needs
Aid waitstaff and bartenders as needed to perform guest related duties
Ensure polished and clean presentation of all areas
Prepare dining rooms for patrons by cleaning, setting napkins, service plates, water bottles, and utensils.
Perform opening and closing duties including set-up, maintenance, and breakdown of the area within the allotted timeframe not to exceed 20% or maximum of 2 hours of the scheduled shift time
Support servers by setting up and replenishing service stations, trash containers liners, and bus stations
Maintain service areas, clean up spills as needed
Fulfill guest dining requests as needed and facilitate communication of guest requests to servers
Make every effort to meet guest’s needs by either obtaining requested items for guest or communicating needs to server or management team
Greet guests upon seating and fill water glasses
Adhere to sanitation and safety policies
Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance
Perform all other reasonably assigned duties