Automotive Appointment Coordinator - Watertown, NY

Davidson Auto Group • Watertown, MA

1d • Onsite

About The Position

Davidson Auto Group is looking for a Service Appointment Coordinator to join our growing company! This position is both the first and last point of contact for many of our guests. They set the tone for the customer's visit with us and follow up afterwards so we’re looking for someone who’s friendly and energetic! In addition to scheduling appointments, this position helps ensure that any of the customer's questions and concerns are addressed sincerely and urgently. We take pride in what we do here and that includes taking care of our employees and our customers. Come join our team and see why our company has one of the highest dealership review ratings around!

Requirements

• Excellent verbal/written communication skills.
• Must be able to craft emails with professional tone and grammar.
• Outgoing, empathetic, and patient personality.
• A multi-tasker that can provide great guest service.
• Process oriented with an attention to detail.
• The ability to maintain guest relations and successful use of de-escalation techniques as needed.
• Must have initiative to complete tasks, offer upgraded service options, and offer guest experience options to all qualified guests.
• Actively participate in skills and product training as needed.
• Must be at least 18 years of age.
• Must have a valid Driver's License.

Nice To Haves

• Previous administrative, customer service, or call center experience.
• Previous automotive industry experience.

Responsibilities

• Ensure that incoming calls are handled in a timely and effective manner.
• Perform outbound calls such as appointment confirmations, scheduling of first services, oil change/state inspection reminders, etc.
• Utilizes a variety of call lists to identify and reach out to guests that may have outstanding needs.
• Maintain a friendly and accommodating attitude with all of the customers.
• Set appointments for customers on the phone, email, text, or in person.
• Promptly review all online reservations for completeness, accuracy, and availability.
• Immediately reach out to guests to confirm any missing or incomplete information, or to offer alternative scheduling options when needed.
• Offer all guest experience options to every qualified guest.
• Consistently offer upgraded service options and explain the benefits of each.
• Assist with following up with each guest within 1 business day to discuss their experience and to encourage survey participation.
• Perform administrative tasks such as processing purchase orders, reviewing, scanning and filing repair orders, etc.
• Stay up to date on current offerings and products.
• Provide back-up to other team members as needed.
• Other duties may be assigned as needed.

Benefits

• Discounts on service, parts, and vehicles!
• Sick Leave accrued every week.
• Excellus medical insurance
• Guardian dental insurance
• Davis vision insurance
• Reimbursement for qualifying out of pocket costs.
• Supplemental insurance through Aflac including: Life, Short-Term Disability, Accident and Critical Illness.
• Traditional and Roth 401(k) plans with an employer match.
• Paid holidays.
• Paid vacation time.
• Employee Assistance Program, available to our employees and their immediate family members free of charge!
• Advancement opportunities within a large organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed