Service Appointment Coordinator
About The Position
Service Appointment Coordinator Job Summary: The Service Appointment Coordinator at DELLA Auto Group is a full-time, hourly sales position in the auto industry. The individual in this role will be responsible for coordinating service appointments for customers to the dealership's service center. As a Service Appointment Coordinator, you will play a vital role in ensuring the efficiency and satisfaction of our customers' service experiences at DELLA Auto Group. Compensation & Benefits: The compensation for this role is hourly and paid weekly. The salary range is $36000.00 to $50000.00. Along with competitive pay, this position also offers benefits such as health insurance, paid time off, and a company-matched 401(k) retirement plan.
Requirements
- High school diploma or equivalent
- Previous customer service experience, preferably in the automotive industry
- Strong communication and interpersonal skills
- Organized and detail-oriented with the ability to multi-task
- Proficient computer skills and ability to learn new software systems
- Ability to work in a fast-paced environment and handle a high volume of phone calls
- Must be available to work a flexible schedule, including evenings and weekends
Responsibilities
- Answer incoming calls and schedule service appointments for customers
- Maintain accurate and organized records of all appointments and customer information
- Coordinate with service technicians and advisors to ensure prompt and efficient service for customers
- Follow up with customers to confirm appointments and address any concerns or changes
- Monitor service schedule to ensure timely completion of appointments and communicate any delays or issues to customers
- Up-sell services and products to customers based on their vehicle's needs and manufacturer recommendations
- Provide exceptional customer service and resolve any customer complaints or issues in a timely and professional manner
- Assist with other tasks and projects as assigned by management
Benefits
- health insurance
- paid time off
- company-matched 401(k) retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
